Privacy Policy

This Privacy Policy explains how Kasa Himalaya collects, uses, and protects customer information when you visit or make a purchase from our website.

Information We Collect

When you visit our store, place an order, subscribe to email updates, or contact us, we may collect information such as your name, email address, shipping address, billing address, phone number, order details, payment status, and messages you send to us.

How We Use Your Information

We use customer information to process orders, arrange shipping, provide tracking updates, respond to customer service requests, manage returns, improve our website, and send email updates if you have subscribed.

Payments

Payments are processed through secure third-party payment providers. Kasa Himalaya does not store full credit card numbers or sensitive payment credentials on our own servers.

Shipping and Fulfillment

We may share necessary order and shipping information with logistics partners so your order can be prepared, shipped, tracked, and delivered.

Email Marketing

If you subscribe to our email list, we may send brand updates, product news, and offers. You can unsubscribe at any time using the link in our emails.

Cookies and Analytics

Our website may use cookies and similar technologies to support store functions, remember preferences, understand website performance, and improve the shopping experience.

Data Sharing

We only share customer information when necessary to operate the store, process payments, fulfill orders, comply with legal requirements, or provide customer support. We do not sell customer personal information for unrelated purposes.

Data Retention

We keep order and customer service records for as long as needed to provide service, comply with legal obligations, resolve disputes, and maintain business records.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To make a request, contact us by email.